Tenant Services

Work Requests


Management Office

WTC Management Office Hours are 7:30AM to 4:30PM

WTC Building Operations:
Paul Wallman, Building Manager
Ron Villanueva, Chief Engineer
Vicki Ingber, Operations Coordinator

WTC Property & Leasing:
Cindy Laurila, Executive Director
Valarie Lester, Portfolio Administrator

Hours of Operation

These are general hours and may vary.  For specific information, please contact the department for their latest hours.

Monday through Friday 6:00AM to 7:30PM
Saturday  9:00AM to Noon
Sunday OFF

Monday through Friday 7:00AM to 5:30PM
Saturday 9:00AM to Noon
Sunday OFF

Federal Holidays by request only

2018 Holiday Closures

Holiday Observation Dates

New Year’s Day, Monday January 1st
Memorial Day, Monday May 28th
Independence Day, Wednesday July 4th
Labor Day, Monday September 3rd
Thanksgiving Day, Thursday November 22nd
Christmas Day, Tuesday December 25th

Tenant Rules, Guidelines and Forms

Tenant Rules Download Here
Moving Guide Download Here
Telephone Room Download Here
COI Requirements for Tenants Download Here
Sample of COI forms Download Here
WTC Tenant Contact Information Download Here
Angus Authorization Download Here
Sample Letter for Corporate Security Download Here
Security ID Fact Sheet Download Here
ACH Instructions Download Here
Helpful Information Download Here
City Center information Download Here
Amenity List Download Here
WTC Bike Hub Fact Sheet Download Here
Freight Elevator Reservation Tip Sheet Download Here
Training Room Rules Download Here
Training Room Reservation Tip Sheet Download Here
Trash, Compost and Recycle information pages Part 1 Recycle  Part 2 Trash  Part 3 Compost
Tenant Rental Rates for 2WTC Download Here

Tenant Handbook

Tenant Handbook Click Here to Download


Bike Hub/Bicycle Parking

Bike Hub fact sheet & bicycle information  

Bike Hub facts

  • Access is for World Trade Center tenants ONLY via their badge access. To sign up and activate your badge, complete the 3 required forms and email to valarie.lester@pgn.com or Vicki.ingber@pgn.com.
  • Bike Hub is FREE to all World Trade Center tenants.
  • Lockers and bike parking are day use only. If bike or other locks are left overnight, World Trade Center reserves the right to cut locks and remove bicycles and personal items.
  • There will be more than 40 lockers available in both the women’s and men’s locker rooms. All are first come, first serve. You provide the lock.
  • Two unisex showers/restrooms in a common area.
  • Will accommodate approximately 120 bikes. You provide the lock.
  • Bike tool station is available.

Other bicycle information for World Trade Center tenants

  • Always lock your bicycle when leaving it unattended, no matter the location.
  • Use a “U” or handcuff-type lock. These are not easily compromised and deter thieves for a reason. Note that some earlier edition Kryptonite brand locks can be defeated by a Bic pen. If you have an older Kryptonite lock, check online whether it will stand up to the test of securing your bike.
  • Secure your wheels with your lock if you can. Having quick release wheels is great for fixing a flat on the road but also makes it easy for thieves to get them. Secure your wheels with your lock. If you can only lock one, the rear wheel is more expensive to replace.

Location of other bicycle racks at the World Trade Center

  • 1WTC: Plaza level, south of the “up” escalator.
  • P-2 level of the parking structure in the “reserved” parking area. Enter from the entrance on Southwest Taylor Street. This is a secured area. Contact WTC Security to have your badge programmed for access.
  • P-2 level on the south end. Enter from the entrance on Southwest Taylor Street. One rack is near Fit Factory, the other is against the southern most wall.
  • 3 WTC: Plaza level, under the escalators. This outside “bike cage” is a secured area. Contact WTC Security to have your badge programmed for access.
  • 2WTC: Plaza level, on the west side of the “glass house” next to the wall surrounding the open Plaza.
  • No matter where you park, we encourage you to lock your bike.
  • All bicycle parking is on a first-come, first-served basis.

Bike Hub Rules and Regulations

Bike Hub Release of Liability

Bike Hub Access Card Agreement

Contact Information:
WTC Administration:  503-464-7207

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The World Trade Center – Portland, located on the Waterfront in Downtown Portland, Oregon is regarded as one of the city’s architectural icons overlooking the Willamette River and Tom McCall Waterfront Park.

In 1977 formally dedicated as the Willamette Center (for its beautiful view of the Willamette River).

The L-shaped complex consists of three buildings with a total of 500,000 square feet linked with extensive pedestrian walkways on the street and elevated bridges above ground level.  The highest of the buildings is 17 stories, with leasable office space and retail on the ground level.  The second building, only three stories high is the event center with a 250-seat theater, conference rooms, large open area on the ground.  The third building is seven stories serving PGE.
All parking is underground.

Architecturally, the crystalline quality of the space framed entry and bridge system that interlinks the project was designed to create prism-like patterns over the pedestrian areas and visually de-emphasize the office buildings.  Its brilliancy, particular at night – both from afar and underneath – provide an environment that fulfills the original mixed-use, day and night vitality.

Structurally, a steel frame is supported by a concrete platform underground.  The exterior is clad in honed Verde granite and a gray-colored reflective glass.  The gray granite panels visually “lightens” the whole complex, and contrast with many other darker colored buildings in town.  On darker days, the building blends with the west hills behind, and on bright sunny days, the surface simply gleams.

In 1988 the complex became the World Trade Center – Portland.

World Trade Center is ideally located in Portland’s central business district bounded by SW 2nd and Naito Pkwy, and Taylor and Main Streets. The building is central to the heart of the city and all its conveniences, from government offices to transportation, hotels, restaurants, shopping and entertainment centers

The upper floors offer scenic views of the Willamette River and snow-capped Mount Hood and Mount St. Helens, and views of the west hills and cityscape can be enjoyed from all floors.




ASSOCIATED AFFILIATES:    Conference Center    |    Local and International Trade; Business Oregon    |    Regus    |    Emporis

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